Snowhaven help
Answers to common questions, and a way to reach us.
Where is my progress saved?
On your device. Snowhaven has no account, so your town stays on the phone or tablet you play on.
I bought something and it didn’t arrive.
Write to us with the item and the date of the purchase (your Apple receipt email has both), and we will help.
How do I ask for a refund?
Purchases go through Apple, so refunds do too: visit reportaproblem.apple.com and pick the purchase.
Who is Snowhaven for?
Snowhaven, like all our games, is for players aged 18 and over.
Still need help?
Send us a message and pick Snowhaven in the form.
Write to us